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Case Study #4

Llewellyn Smith

Beyond Telecoms Consulting (BTC) was approached in 2013 by Llewellyn Smith (LS), a market leader in providing compliance based services to domestic energy efficiency installations. The company operated from Bury St Edmunds in Suffolk, but the inspectors and Chartered
Surveyors resided nationwide, enabling the business to offer national coverage.

The Challenge

LS had been trading from rented premises near the centre of Bury St Edmunds for 9 years with both limited space and data connectivity. Due to plans for major expansion and a need to have their own premises, the company’s management team identified suitable new premises in the Anderson Centre business park on Western Way. They needed to move into these premises within 8 weeks of signing the lease. The company also had an urgent need to change the way they worked, from a paper based to a paperless system for communicating with their team of surveyors in the field. LS engaged BTC to deal with the following issues:

1. LS needed multiple phone lines at the new premises but nothing suitable was present.
2. LS needed high speed data connectivity to fit in with their new paperless systems but
again, there was nothing suitable at the new premises.
3. LS had been using rented premises where they did not own the phone system. They
therefore needed a system for the new premises.

All the above needed to be in place in time for the relocation.

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The Solution

BTC took on a project management role to ensure all the necessary telecoms services were provided on time for the relocation of LS to the new premises. This role included the following key aspects:

a. BTC placed orders for the lines / services and tracked them to completion.
b. BTC sourced and ordered an ethernet leased line service and again tracked this to
completion, dealing with any issues arising during the order provisioning.
c. BTC put out tenders for quotes from potential suppliers for both the supply and
installation of a new phone system plus the provision of training and an ongoing
maintenance contract. BTC then filtered the quotes, made recommendations to LS and
oversaw the installation of the chosen system.

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The Benefits

✅ LS were able to move into their new premises knowing that all the necessary telecoms hardware and services were already in place and fully functioning. This helped them keep downtime to a minimum and resume business as soon as possible after the relocation.

✅ LS were able to take full advantage of their new paperless systems due to the high bandwidth capabilities of their leased line. This has allowed them to work more efficiently and reduce costs.

Follow up work

Having moved 50% of their work streams to a tablet based solution, LS then worked towards
becoming entirely paperless. Each of LS field based staff were set up with remote connections to their Bury St. Edmunds offices via tablets, accessing information from LS servers directly and in real time. This equated to around 50 simultaneous connections transferring significant amounts of text and photographic data. The nature of the leased line meant that they could add extra bandwidth when required, as new projects unfolded.

Client Testimonial

David at Beyond Telecoms Consulting was introduced to Llewellyn Smith by recommendation of an existing client.
He became our single point of contact, liaising with multiple suppliers in order to provide us with a seamless office move with very tight deadlines. Our telephone system, leased line and backup ADSL lines were installed within the fast approaching deadline leading to effectively zero down time in the day to day running of the business. I would have no hesitation in recommending Beyond Telecoms Consulting and particularly David Everett to any company or individual with telecommunication or data connectivity
requirements.

D Jones (IT Manager)